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HP ditches 15-minute wait time policy due to 'feedback'
HP Inc has reversed its controversial 15-minute mandatory wait time policy for customer support calls following significant backlash. The policy, implemented on February 18 across several European countries, was designed to push customers toward digital support options but faced internal resistance and customer frustration. The company now acknowledges the importance of timely access to live customer service agents.
To buy a Tesla Model 3, only to end up in hell
A detailed account reveals significant issues with a newly purchased Tesla Model 3, including non-functional cameras, GPS, software updates, and an alarming 8% daily battery drain, while Tesla's customer service provides minimal support and a 3-month wait for repairs. The vehicle, manufactured in late 2024, is part of a widespread issue affecting thousands of Tesla customers due to faulty HW4 onboard computers. The owner has stopped driving the car due to safety concerns and Tesla's inadequate response to critical system failures.
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