User Experience

Digital Services Playbook

A comprehensive guide detailing 13 essential plays for building effective digital government services, focusing on user-centric design, agile development, and open-source practices. The framework emphasizes understanding user needs, maintaining simple and intuitive interfaces, and implementing modern technology stacks. The plays provide practical checklists and key questions for teams to ensure successful digital service delivery.

Users Don’t Care About Your Tech Stack

Programming languages and frameworks are tools designed for specific problems, with the key being to choose what fits your use case rather than following trends. Success comes from focusing on user needs and product value rather than technical decisions. Using familiar technologies that motivate improvement is more important than chasing the latest hype.

thoughts on Daylight Computer

The DC-1 is a groundbreaking tablet device featuring a sunlight-readable grayscale display and warm amber backlight, prioritizing outdoor usability and healthy screen interaction. While offering excellent battery life and Android compatibility, it faces some challenges with keyboard accessories and palm rejection, positioning itself as an innovative first-generation product focused on improving users' relationship with digital devices.

A 2023 study concluded CAPTCHAs are 'a tracking cookie farm for profit masquerading as a security service' that made us spend 819 million hours clicking on traffic lights to generate nearly $1 trillion for Google

A 2023 UC Irvine study reveals that Google's reCAPTCHA system has consumed 819 million human hours while generating nearly $1 trillion in value through tracking cookies and AI training data. The research demonstrates that bots now outperform humans in completing these security checks, suggesting reCAPTCHA primarily serves as a data collection tool rather than a security measure.

The Age of Agent Experience

OAuth emerges as the key standard for secure AI agent authentication and authorization, enabling controlled access to applications without reinventing existing security protocols. The article introduces Agent Experience (AX) as a crucial consideration alongside User Experience (UX) and Developer Experience (DX), emphasizing the need for platforms to become OAuth providers to remain competitive in an AI-driven future.