HP Inc has reversed its controversial 15-minute mandatory wait time policy for customer support calls following significant backlash. The policy, implemented on February 18 across several European countries, was designed to push customers toward digital support options but faced internal resistance and customer frustration. The company now acknowledges the importance of timely access to live customer service agents.
JPMorganChase CEO Jamie Dimon firmly rejected employee petitions against the company's full return-to-office mandate, expressing frustration with remote work practices and abuse. Over 1,200 employees signed a petition arguing the policy disproportionately impacts women, caregivers, seniors, and disabled workers, while the company maintains its stance on mandatory in-person work.
OpenAI has replaced its diversity, equity, and inclusion commitment page with a new 'building dynamic teams' page, removing explicit DEI language while maintaining similar themes about different backgrounds and perspectives. This change aligns with a broader trend among tech companies distancing themselves from DEI terminology amid political and legal pressures, including recent moves by Meta, Google, and Amazon.
Google has removed its previous pledge to not build AI for weapons or surveillance from its website, replacing it with updated principles focused on responsible AI development. The company now emphasizes collaboration with governments and organizations on AI that supports national security, despite internal protests over military contracts.
Google has revised its AI ethical guidelines by removing previously established commitments that prevented the use of AI in weapons and surveillance systems, marking a significant shift from its 2018 policy stance.